FREQUENTLY ASKED QUESTIONS
Below you'll find answers to some of our most frequently asked questions. If you can’t find the answer you require, please get in touch.
- Using our Parts Catalogues
- How do I order parts?
- Can I order car parts directly from Bentley Motors Limited?
- How do I register?
- What am I registering for?
- What is a Chassis Number or Vehicle Identification Number (VIN)?
- What is the difference between a Chassis and VIN?
- Where do I find my Chassis or VIN?
- What is Crewe Genuine Parts?
- How can I find the part I am looking for?
- What if I forget my password?
- Can we answer enquiries in languages other than English?
- What is the warranty on all genuine Bentley and Crewe Genuine Parts?
- Can I only obtain information on vehicles that have been saved to my profile?
- How do I arrange for an estimate for the parts I require?
1. Using our Parts Catalogues
The Heritage Parts website has been created to support independent specialists, owners and enthusiasts of Heritage Bentleys (1955-2009) and Crewe-built Rolls-Royce motor cars (1955-2002) in identifying parts for their vehicles. You can browse the interactive catalogues, special offers, news and events and other information contained within the website. If you would like to request a quotation on price and availability for any part supplied by Bentley Motors Limited. you will be asked to register at the point of requesting your quotation, or you will need to log in if you are a returning customer. Part of the registration process is selecting an Authorised Bentley Repairer and all subsequent business transactions will then be between your selected dealer and yourself, not with Bentley Motors Limited.
If you want to know more about a specific part or you have any technical queries, please send a direct enquiry using the email link within 'Contact us' which can be found in the “About us” section.
2. How do I order parts?
You cannot order parts directly from this site, it is not an e-commerce site. You can obtain a quotation from your preferred Authorised Bentley Repairer who will be happy to also quote you for shipping or, if required, the fitting of these parts.
Simply browse the catalogues, select your required parts, add them to your quotation and when complete follow the steps by selecting your preferred Authorised Bentley Repairer.
3. Can I order car parts directly from Bentley Motors Limited?
Unfortunately not, currently, all business transactions must take place through the Authorised Bentley Repairer Network who have all the necessary expertise to assist your enquiry.
4. How do I register?
You can either register by clicking the ‘Register' link, or you will be automatically prompted when you progress through the quotation basket process. Please ensure you create a password that is memorable and contains at least 6 letters and at least 1 number. Please note, you should NOT use any special characters such as “'#/;:!- etc., as this will result in an error message and registration will not be allowed to progress.
5. What am I registering for?
Registration for the website is completely free and intended to make your life easier when requesting future quotations, by eliminating the need to repeatedly input your details. The information requested will be stored by the Bentley Heritage Parts website only and never shared without your permission. When registering, if you select to receive information from Bentley Heritage Parts, we will keep you up-to-date with all news and promotions that we are offering.
6. What is a Chassis Number or Vehicle Identification Number (VIN)?
The Chassis or VIN number is the Vehicle Identification Number of your car. This is a unique number which is specific to your vehicle and helps quickly identify applicable parts for your model. This is found on the Vehicle Registration Document or on the car itself.
7. What is the difference between a Chassis and VIN?
Chassis numbers were used on vehicles until October 1980, when they were replaced by a Vehicle Identification Number (VIN). Every car has a unique Chassis or VIN, which gives details of the specification and year when it was built.
8. Where do I find my Chassis or VIN?
Please follow a detailed explanation on this link: How to find your VIN.
9. What is Crewe Genuine Parts?
Crewe Genuine Parts is the brand name for all Crewe-built Rolls-Royce vehicles built from 1955 to 2002, and the parts that are now supported by Bentley Motors Limited built to the original drawings and specifications. Should you require any parts for pre-1955 models, please visit http://store.hrowen.co.uk.
10. How can I find the part I am looking for?
You can search by part number, and our finder will drill-down to the closest match to the characters you input. Alternatively, you can begin your search from the model browser, which will guide you through each component area of your vehicle to help you locate your part.
Then simply select your required parts, add them to your quotation and select your preferred Authorised Bentley Repairer to send your request to.
11. What if I forget my password?
While you are in the login screen, select hit the 'Forgotten Password' link. You will then be prompted for your email (which is your login). Simply follow the instructions and you will receive an email to give you the opportunity to reset your password.
12. Can we answer enquiries in languages other than English?
Unfortunately at the present time we are unable to accommodate multilingual enquiries. All correspondence must therefore be in English.
13. What is the warranty on all genuine Bentley and Crewe Genuine Parts?
All Bentley and Crewe Genuine Parts are manufactured to the highest possible standards using the original drawings and, where possible, the same material specifications. All of our parts carry a full, comprehensive warranty. Please speak to your local Authorised Bentley Repairer for further information.
14. Can I only obtain information on vehicles that have been saved to my profile?
Not at all, you are able to browse the catalogues at any time for any vehicle. Once you have registered and logged into the site, you also have the ability to add and delete vehicles from your profile, and select the appropriate model from your list as and when you require.
15. How do I arrange for an estimate for the parts I require?
Your chosen Authorised Bentley Repairer will be happy to quote for supplying, delivering and, if required, the fitting of the parts to your vehicle. There is an area on the quotation form for you to specifically request this.